Refund policy

30-Day Returns

We want you to be happy with your Gearly order. If you change your mind, you can request a return within 30 days of receiving your item.

To start a return, contact us at support@gearly.shopping with your order number and the item you would like to return.

Please contact us before sending anything back. We’ll provide the correct return instructions and return address for your order.

Change-of-Mind Returns

For change-of-mind returns:

Items should be returned in good condition with any included accessories or components.
You may inspect the product as you reasonably would before deciding whether to keep it.
If an item has been used or damaged beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any loss in value.
The customer is responsible for the cost of return shipping.

We recommend using a tracked return service and keeping proof of postage until your refund has been completed.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect or significantly different from its description, please contact us at support@gearly.shopping as soon as possible.

Please include your order number and, where helpful, photographs showing the issue.

Where a return is required because an item is faulty, damaged, incorrect or not as described, Gearly will cover reasonable return shipping costs.

Depending on the circumstances, we’ll arrange an appropriate refund, replacement or other resolution.

Refunds

Once your return has been received and checked, we’ll confirm whether your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

We aim to issue eligible refunds promptly and no later than 14 days after receiving the returned goods or appropriate evidence that they have been returned, where applicable.

Cancellations Before Dispatch

If you need to cancel an order before it has been dispatched, contact us as soon as possible at support@gearly.shopping.

We’ll do our best to stop the order before fulfilment begins, although this cannot always be guaranteed.

Exchanges

If you need a different size, colour or product, contact us at support@gearly.shopping. Where an exchange is possible, we’ll explain the available options.